ZapFlow, a product of Elta Solutions. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email, phone number
• Business Information: Business name and contact details
• Usage Information: IP address, browser type, device type
• Pages visited, time spent, and interactions on the platform
• Customer Data: Messages sent via WhatsApp, SMS, Email, and Voice communication updates

Note: You are responsible for ensuring that the data you upload or send through ZapFlow is collected lawfully and with appropriate consent.

2. How We Use Your Information

We use your data to:

• Provide services, operate, and improve the ZapFlow platform
• Deliver and monitor marketing messages on your behalf
• Send product announcements and notifications
• Comply with legal obligations

3. Data Sharing & Third Parties

We do not share personal data with third parties except:

• Trusted third-party providers (e.g., hosting, email, SMS gateways) who help us deliver services
• Legal authorities when required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect data from unauthorized access, alteration, or disclosure. However, no online service is 100% secure.

5. Cookies & Tracking

ZapFlow uses cookies for analytics to enhance user experience and analyze site performance. You can control cookie preferences through browser settings.

6. Data Retention

We retain data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion by contacting us.

7. Your Rights

Depending on your location, you have rights to:

• Access personal data we hold about you
• Request corrections or updates
• Delete your data
• Object to or restrict certain processing

8. International Users

If you are outside the European Union, your data may be transferred to and processed in other countries where our partners operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by revising the "Last Updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to: privacy@zapflow.io.